Billing, refunds & support

Current plans, prices, and included quotas are listed on the pricing page, which is the authoritative source. Quotas such as audit runs, connected projects, and seats are enforced in the product. Exceeding a quota does not incur automatic overage charges; the relevant action is blocked until you upgrade or the period resets.

• Paid subscriptions are billed in advance, in U.S. dollars, at the start of each monthly or annual period and renew automatically until cancelled.
• Payments are processed by Stripe. We do not store your card number; Stripe holds the payment instrument and we retain only the subscription and invoice records.
• Prices exclude taxes. Where we are required to collect sales tax, VAT, or GST, it is added at checkout.
• If a payment fails, Stripe retries on its standard schedule. If it remains unpaid we may downgrade the workspace to the free plan; your data is retained during this period.
• Upgrades take effect immediately with a prorated charge. Downgrades take effect at the end of the current period.
• We may change prices with at least thirty (30) days' notice, effective at your next renewal.

You can cancel at any time from billing settings. Cancellation stops future renewals and keeps your paid features until the end of the period you already paid for. We do not delete your projects, findings, or evidence on cancellation; the workspace reverts to free-plan limits. To delete your data, ask us at privacy@sentrail.dev.

Fees are generally non-refundable, and we do not refund partial periods after cancellation. We will issue a refund in these cases:

• A duplicate or clearly erroneous charge.
• A first paid period cancelled within fourteen (14) days of the initial purchase, where you tell us the product did not work for you.
• A sustained failure of the Service that prevented you from using the plan you paid for, refunded pro rata for the affected period.
• Where a consumer protection law in your jurisdiction gives you a statutory right of withdrawal — that right applies regardless of the above.

Request a refund at support@sentrail.dev with your account email and invoice number. We aim to decide within five business days and refunds are returned to the original payment method. We do not refund accounts terminated for breach of the Acceptable Use Policy.

Business hours are 9:00–18:00 US Eastern, Monday to Friday, excluding U.S. public holidays. These are response targets, not resolution guarantees, and they are commitments of effort rather than contractual service levels with credits. Reach us at support@sentrail.dev or through the support page.

We aim for high availability but do not offer a contractual uptime percentage or service credits on self-serve plans. We may perform maintenance that briefly interrupts the Service and will announce planned maintenance in advance where practical. Scans and audits queued during an interruption resume once the Service recovers; a failed run is reported as failed rather than as a clean result. If you need a negotiated uptime commitment, contact legal@sentrail.dev.